Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at team@softflask.co.za. Please note that returns need to be sent to the following address: we will let you know the address when you make contact, with all courier costs to be paid by you.  

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us with any return questions at team@softflask.co.za.

Damages and issues

Please inspect your order upon receipt and contact us immediately at team@softflask.co.za if an item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and correct it.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item using the store credit that was provided to you when the return was accepted.

Refunds

We will notify you once we receive and inspect your return and let you know if the refund has been approved. If approved, you’ll receive a store credit within 2 to 10 business days. 

If more than 15 business days have passed since we approved your return without receiving your credit, please get in touch with us at team@softflask.co.za.